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Profile details
Job category searched
» Management
» Marketing, communication
» Call centers, hotlines
Professional Experience:
customer support agent
Peason vue
06.2022 - 01.2023
As a customer support agent at Peason vue , I excelled in delivering exceptional service, addressing customer inquiries, and efficiently resolving issues across phone and live chat channels. My deep product knowledge allowed me to provide accurate assistance, and I consistently achieved . I actively collaborated with cross-functional teams, including technical support, to resolve complex technical challenges and relay customer feedback for product improvement. My ability to document interactions, conduct customer education, and lead training sessions contributed to a strong track record of exceeding monthly KPIs, and I played a pivotal role in implementing a customer feedback survey that increased satisfaction scores by 15%.
Skills
As a customer support specialist, I excel at providing exceptional assistance to customers, resolving their issues, and ensuring their satisfaction while providing valuable insight into their needs. As a business development expert, I am capable of identifying new opportunities, cultivating strategic partnerships, and formulating effective growth strategies that propel a company's success. Through proactive problem-solving and relationship-building, I bridge the gap between customer expectations and business objectives, driving sustainable growth and customer loyalty.
Education . Bachelor
CDMD (elev8)
World wide E-Learnig campus
07.2022 - 09.2022
during the training we covered this DECIICD COMFIGURATION MANAGEMENT , CBP( Certified business professional), HARAMBEE and device cooperation manage.
1.HARAMBEE we learned communication skills and English assessments
2. Device cooperation manage training includes: AZURE and cloud computing.
DECIICD COMFIGURATION MANAGEMENT
World wide E- learning campus
08.2022 - 08.2022
this training provided me with a comprehensive understanding of CM principles, practices, and tools, enabling me to efficiently manage configuration changes, enhance project quality, and mitigate risks. Certification opportunities enhance my career prospects, while improved problem-solving skills and adherence to industry standards ensure compliance and continuous improvement. Through networking and collaboration, CM training equipped me with the knowledge and skills to excel in CM roles across various industries, ultimately contributing to my professional growth and the success of your projects.
Languages
english›good level
french›intermediate
More information
immediately
Kigali Province
Kigali
Internship - Part-time work
17.09.2023
16
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