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Job category searched
» IT, new technologies
not filled in
Professional experience . 5 to 10 years Professional Experience:
IT SUPPORT ENGINEER
RWANDA ENERGY GROUP
08.2015 - 08.2022
-Give it support in different offices
-server installation and back up
-Information Technology help desk in various departments of Energy Utility Corporation limited (EUCL)
-IT Hard ware Maintenance and software installation (example computer maintenance, Printers maintenance and Telephone maintenance), operating system and Microsoft office installation
-Give training to the staff about some IT software. (IBM project (ifs application), PVS, CMS and office 365)
-Network installation and assistance to the system administration of Rwanda Energy Group’s offices.
Example: Do network cabling in different EUCL branch offices even Head quoter if required.
-Preparation of specifications for hardware vending
-experiential IT inventory of IT assets and classification
- participate in security camera installation at EUCL Server rom.
-
IT COORDINATOR
MASS DESIGN GROUP LTD
Since 08.2002
Check-in/check- out of laptops and other electronics (camera, projectors, etc…) • Provide helpdesk support and resolve problems to the end user’s satisfaction • Monitor and respond quickly and effectively to requests received through the IT helpdesk • Modify configurations, utilities, software default settings, etc. for the local workstation • Document internal procedures • Assist with onboarding of new users • Install, test and configure new workstations, peripheral equipment and software • Maintain inventory of all equipment, software and software licenses • Support with facility issues in the office, labs or and the employees’ residence related to technology • Submit a weekly report about issues and solutions applied to different tickets • Accept and unpack large quantity technology assets (computers, monitors, printers, etc.), tags equipment, and adds to computerized inventory system • Perform additional projects and/or duties as directed by the IT Director
Skills
COMPUTER MAINTENANCE: Ability to troubleshoot and solve all computer issues (laptops, desktops scanners, and printers) such as hardware or software maintenance
• Network installation: Cabling and Wireless configuration: the ability to install a network at new offices, access points, switches, and router configuration
• MICROSOFT OFFICE (MS): Word, Excel, PowerPoint
, SharePoint, outlook, all about Microsoft, Teams office 2007, 2013, 2016, 2019 and office 365
• Programming languages:PHP, HTML, CSS, C++,C,JAVA, SQL
• Cisco routers 800 / 1700/ 1800 / 2600 / 2800 / 3600 / 3800 /7200 series
• Cisco switches CE500 / C2950 / C2960 / C3560 / C3750 / ME3400 / C6500
Cisco PIX 501 / 506 / 515 / 525 and ASA 5505 / 5510 / 5520 / 5540 firewalls and FWSM
• Cisco 3005 VPN concentrators
• Cisco Wireless Control System – Aironet APs and controllers
• Cisco ACS Server
• Routing protocols RIP / OSPF / EIGRP / BGP
• VLANs / STP / RSTP / Ether channel / MST
• VPNs – GRE / IPsec / DMVPN / SSL / MPLS
• VoIP – Cisco Unified Communication Manager 6.0 / CCM Express; Cisco UC500
• Securing VLANs, switch access, IDS, IPS
• Cisco Works
• 3COM switches
• Juniper switches EX Series
• Juniper firewalls SSG/ ISG / IDP Series
• TCP/IP, DNS, DHCP, WINS
• Wireshark, Nessus
Education . Bachelor
Bachelor of science in computer science
University of Rwanda
11.2011 - 10.2014
Graduated with second-class honor in computer science and systems with more than 6 Years working experience in Rwanda Energy Group as IT SUPPORT ENGINEER. Detail-oriented, hard-working, exceptional analytical, problem-solving and communication skills, CCN1 and CCN 2, CompTIA N+, SSMSA, AIR,
certified in different it courses and i am doing my masters program since 2020
different institution& university of Rwanda
Since 08.2013
NS4 Training since December 2022
➢ Certified CompTIA N+ obtained in august ,2022
➢ NS1, NS2 certificate from Fortinet academic library in 2022
➢ Security for business information obtained in 2022 from Udemy
➢ Advanced Ip routing certification obtained in 2019 from Rwanda internet community and technology alliance (ricta)
➢ Certified training in Microsoft System Center Configuration Manager certificate
Obtained in 2020 from Microsoft Kenya
➢ Enterprise Architecture certificate obtained in
➢ Database Design with SQL Server Management Studio (SSMS) certificate obtained from Coursera in 2020
➢ Training on business and marketing delivered by Tohoza Group in June 2014
➢ Training in science and Technology of Equal opportunity program during six months at IPRC Kicukiro in 2010
➢ Cisco training: CCNA1, CCNA2 and IT essential delivered by the University of Rwanda, obtained in 2013
Languages
english›good level
french›intermediate
More information
immediately
Kigali Province
Kigali
Permanent contract
18.07.2023
41
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