CV Profile No.79700

Profile updated on22.10.2022

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First name : ******

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Date of birth : ********

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Profile details

Job category searched

» Management

» Tourism, hotel business and catering

Experience in the following industries :

» Hotel business, catering

» Tourism, leisure activities

Professional experience . More than 10 years

Professional Experience:

Hotel General Manager

Riad Al Badia Marrakech

Since 03.2010

• Opening of the Riad and sales up to 70% of yearly occupancy • Establishment and follow-up of budgets • Decoration of rooms, with a limited budget, creation of light and olfactory atmospheres, floral decoration and choice of materials • Control of rooms, tables in the restaurant and reception areas • Staff training • VIP or personalized treatments for regular customers. • Reservations Management (Direct & OTA Booking.com – Expedia – Odigeo – Lastminute) • Management of clients’ reviews (Tripadvisor – HolidayCheck – Booking.com – Expedia – Google)

Hotel General Manager

Les Deux Tours Marrakech

03.2007 - 02.2010

• Closing hotel for 2 months refurbishment before re-opening • staff training (85 people) : in quality, service techniques and how to behave • Reconquest of leisure & business markets up to 75% of yearly occupancy • Organization of tailored made seminars (Laboratoire CSK, Le Petit Marseillais) also anniversaries, weddings or bar mitsva • Establishment of budgets and follow-up of costs.

Residence Manager

Sofitel Marrakech

03.2006 - 02.2007

• Management of a team of 120 members(reception, concierge & housekeeping) • Staff traning in service techniques, quality and how t behave • Sofitel standards control and welcoming of VIPs & personalities

Hotel General Manager

La Perle du Sud Ouarzazate

02.2005 - 02.2006

Construction and refurbishment works – sales development

Sales Manager

Hôtel Golden Tulip Saint-Honoré Paris VIII

09.2004 - 01.2005

• Business development in national & international markets

Office Manager

Booking Services International Paris IX

03.1996 - 08.2004

• Hotel consultant for large companies such as Thomson-CSF / Inserm / • Radio France / Price Waterhouse Coopers… • Negociation of hotel contracts worldwide • Management of their hotel reservations worldwide through our call center with 7 different nationalities • Management of hotel reservations for the exhibition CORRUGATED 1998 at Villepinte Exhibition Center - Paris – 24 000 people (exhibitors and visitors)

Flight Attendant / Guide

Air Liberté / Cartour Tourmonde

06.1992 - 02.1996

• Flight Attendant • Graduated guide « Blue Badge Guide » in London • Tour Leader in Mexico and Brazil

Skills

motivated, dynamic, disciplined, loyal & faithful, attentive to details, recruiter of my teams, manager and trainer of my teams, very good problem solver, very good guest relations, trilingual French, English and Spanish, good notions of Darija (Moroccan Arabic), team spirit and independent, easily adaptable, administrator, Microsoft Office, building controls and maintenance

Education . Bachelor

Bachelor

University of Dijon Bourgogne France

10.1989 - 05.1992

English

Key Skills

booking

housekeeping

management

reception

Languages

arabic›intermediate

english›fluent

french›native

spanish›fluent

More information

Availability :

immediately

Geographical flexibility :

Eastern Province - Kigali Province - Northern Province - Southern Province - Western Province - International

Place of residence : Agadir

Accepted employment type :

Permanent contract - Freelance

Last updated : 22.10.2022

Total views CV : 69

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