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CV Profile No.79606

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Last name : **********
First name : ********
Phone : +2***********
Email : ******@******
Date of birth : ********
Nationality : ********
Address : ***************************

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Profile details

Job category searched
» Health and social professions
» Management
» Marketing, communication
» Sales
not filled in
Professional experience . 5 to 10 years
Professional Experience: 
Operations and Sales Manager
BLU ICE
01.2021 - 08.2022
Blue Ice was an ICE-making company. Some of my duties were • Overseeing the sales funnel. • Streamlining and optimizing the sales process. • Selecting, implementing, and managing sales automation tools. • Managed CRM data. • Performed sales forecasting. • Worked with sales leadership to develop organizational goals
Regional Supervisor
My Cash Financial Services
07.2019 - 12.2020
Here i i was in charge of surbodinates.My duties where as follows• Supervising tellers and kiosk operations to ensure Standard operating procedures and processes are followed. Ensure high-quality customer service and productivity from tellers in the kiosks. • Ensure that all kiosks bare minimum targets are met • Monitor the kiosks profit and loss, ensure that all kiosks are profitable • Implementation of new products and ensuring that tellers are selling the products • Performing monthly assessments and quarterly performance appraisals. • Providing end of probationary feedback for tellers. • Recruitment and training of tellers • Motivating tellers and team leaders, and maintaining a conducive working environment. • Approve requested leave and make arrangements for the changes whilst the teller is away. • Developing, managing and evaluating training. • Staff management planning. • Employee engagement. • Ensuring that good customer service standards are maintained. • Responding to customer inquiries that the teller escalated to us. • Customer retention by ensuring that the customer receives good customer care. • Ensuring that all customer queries and any other operational queries are resolved timeously. • Ensuring excellent operations increase MyCash’s visibility within the market. • Working closely with other departments to ensure that the customer experience is world-class.
Corporate Representative
MyCash Financial Services
11.2018 - 06.2019
Here i was responsible of opening and closing new business with clients some of my duties where • Cold calling • prospecting new clients for the payroll • field and company visits • signing up new clients • opening and closing business • preparing Payroll files for the companies that intend to run payroll with us • Coordinating activities e.g. Seminars and field days
Customer Acquisition Agent Team Leader
MyCash Financial Services
06.2018 - 10.2018
I was in charr of 10 subordinates and our job as a team was to acquire new clients for the bank in untapped markets.My duties were • -Identifying places suitable for pitching Gazebos • -Making sure targets are reached for the team • Signing up and registration of new clients • Effectively sale MyCash products to old and new clients • Exhibiting and doing presentations to potential clients when necessary • Providing leadership, motivation, and encouragement to team members • Data Capturing • Reporting Daily progress to the immediate supervisor
Bank Teller
MyCash Financial Services
09.2015 - 05.2018
Here i assisted client in so many ways as shown in the following duties.• I was responsible for processing front-line transactions in an efficient and effective manner. • Receiving and verifying cash from the manager to enable cash payouts to clients, daily. • Remitting cash to the manager at the end of the day or when required • Processing manual cash withdrawals transactions after verifying clients Know Your Customer (KYC) information on a daily basis. • Processing Point of Sale (POS) cash withdrawal transactions as and when clients come. • Processing cash deposits both manually and electronically. • Registering, Accepting and processing My Cash or other financial institutions Transactions as and when clients request. • Processing remittance agents receipts and payouts • Securing all security items e.g. Cash, date stamps and system access • Verify cash presented for genuineness. • Ensuring that excess cash is remitted to the supervisor. • Cross-selling My Cash products during interaction with customers in the Kiosk.
Skills
Negotiation, customer care, Good communication, OrganisationTeam Building, Leadership. ... Ability to Deal with Changes Effectively, Delegation, Excellent Communication and time management
Education . Bachelor
Tertiary Education
Africa Universality
08.2008 - 06.2011
I studied Sociology and Environmental studies
Languages
englishfluent
More information
immediately
Eastern Province - Kigali Province - Northern Province - Southern Province - Western Province - International
Kigali
Permanent contract - Fixed-term contract - Temporary work - Internship - Freelance - Cooperative Education Program - Part-time work
29.09.2022
31

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