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CV Profile No.73569

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Last name : ***********
First name : *****
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Date of birth : ********
Nationality : *****
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Profile details

Job category searched
» Management
» Airport and shipping services
» Import-export business
» Social, public and human services
» Temporary work, recruitment
» Transport, logistics, postal services
Professional experience . More than 10 years
Professional Experience: 
Customer service manager - logistics
Forward International Freights
10.2017 - 12.2020
Accomplishments:  Significantly contributed to the implementation of best practice logistics vision, strategy, policies, processes, and procedures to aid operational performance and drive performance against key metrics.  Facilitated innovations in logistics processes identified and developed opportunities for improvement. Key Responsibilities:  Commanded and drove operational efficiency and service levels throughout the logistics function, ensured KPIs of logistics operations are met for achieving productivity results. 
Customer Service Manager
Western Express Freight UK
06.2006 - 08.2017
 Superintended a dynamic team to deliver first class customer service through multiple locations in the UK.  End to End ownership of complaint management, established and implemented complaint reduction actions plans. Anticipated potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.  Exhibited excellence in resolving challenges with innovative solutions, systems and process improvements proven to increase efficiency and the bottom line.  Nurtured a high performing culture, ensuring all the team are engaged and motivated to deliver exceptional service, foster ownership, and accountability to meet KPIs/SLAs.
Logistics manager
Various companies
01.1989 - 05.2005
PREVIOUS PROFESSIONAL ASSIGNMENTS:  Mar 1998 – May 2005: Logistics Manager, Brightpointe, Dubai  Jan 1992 – Jan 1997: Supply Chain Manager, International Mobile, Johannesburg, South Africa  Jan 1989 – Jan 1992: Freight Manager, International Freight
Skills
Global Logistics • Supply Chain Management • Operational Excellence • Business Administration • Customer Service • Procurement / Contract Negotiations • Customer Relationships (CRM) • B2B, B2C Relationship • Resource Management • QA • Cost Savings: • Problem Solving • Team Leadership
Education . High school
School
west kirby gramar school
02.1972 - 03.1978
GCSE
Languages
englishnative
More information
immediately
International
Gillingham
Permanent contract - Fixed-term contract - Temporary work
13.06.2022
6

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