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CV Profile No.73302

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Job category searched
» IT, new technologies
» Management
» R&D, project management
» Services
» Advice, audit, accounting
» Banking, insurance, finance
» IT, software engineering, Internet
» Research and development
» Transport, logistics, postal services
Professional experience . More than 10 years
Professional Experience: 
Operations & Technology Management
Private Practice
Since 09.2018
The vision board relates to themes on digital disruption & operations agility. As a cross-functional catalyst, I aid enterprises optimize their target-operating models by incorporating data & technology. Vide: ● Securing budget & executive support to aid the operations strategy. ● Using maturity-assessment frameworks, data points& walkthroughs analyze existing operations model to determine effectiveness. ● Engage business stakeholders in mapping out existing processes (Using APQC- PCF ®) then assess for gaps & KPIs that might shape new forms of client value or increase agility of the existing model. ● Applying strategic business/ IT alignment models, lead internal & external stakeholders in co-creation of digital capabilities to convert the target-operating model into tangible customers’ experience. ● Partnering with IT departments, ensure the target-operating model gets the correct mapping onto shared data & IT platforms. Versed in TOGAF & project delivery using both agile & waterfall methods.
Senior, Pre-Operations & Crew Control
Qatar Airways
08.2010 - 07.2018
Achievement – Utilizing a quantitative & IT background, I ensured consistent delivery of a ‘5-star’ customer experience theme. Contribution to the brand was through providing seamless & cost-effective flight operations. Specifically; ● Manpower control for over 13,000 crew deployed to fly within the airline’s route network. Key operational metrics & KPIs were defined & deliverable to Operations, Finance & HR departments. ● Continuous improvement of people; processes & systems (Workforce Optimization Engines; Decision Support System; Dashboards etc.) that provide end-to-end management of uncertainty occasioned by man, weather or difficult geographies. ● In times of operational disruptions & in collaboration with network control partners, execute data-driven recovery plans to minimize impact on global schedule, pax comfort & revenue to cost balance. ● Leadership & coaching of a multi-cultural team working 12hr shifts.
Skills
Operations Strategy Planning, Business Process Mining, Project Management, Total Quality Management, Data Analytics, Cloud, AI, RPA, IoT, Enterprise Architecture, Multicultural Awareness, Leadership & Coaching
Education . Master
MSc IT Management
University of Nairobi
09.2018 - 09.2021
Training in areas mainly intersecting Business & Technology fields
BSc. Mathematics, Statistics & Computer Science,
JKUAT
04.1998 - 03.2002
Acquired vital skill in statistical, analytic & Computer Science
Languages
englishfluent
More information
in 1 month
Eastern Province - Kigali Province - Northern Province - Southern Province - Western Province - International
Nairobi
Permanent contract - Fixed-term contract - Cooperative Education Program
06.06.2022
12

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