Google Play

CV Profile No.69456

Contact this profile for a recruitment
Last name : ********
First name : ******
Phone : +2***********
Email : ******@******
Date of birth : ********
Nationality : *****
Address : ************************

Attached CV :

Profile details

Job category searched
» HR, training
» Management
» Sales
» Call centers, hotlines
» Distribution, selling, wholesale
Professional experience . 5 to 10 years
Professional Experience: 
MONITORING AND EVALUATION (M&E) COORDINATOR
HEALTH EQUITY AND RIGHTS ORGANIZATION (HERO)
Since 01.2022
1. Tracking the performance of the project activities and outputs against expected results and adjust implementation processes to ensure the project is progressing towards the intended outcomes. 2. Analyzing the impact of projects and promote learning by documentation of best practices. Use this information to support decision-making processes. 3.Tracking program progress, projects expenditure against approved budgets, anticipate any deviations and recommend and take action on relevant and required adjustments. 4.Ensuring accurate quality narrative and financial reports are submitted in a timely manner and according to donor requirements. 5.Identifying capacity needs in the areas of basic services delivery for the project staffs and strengthen their capacity to deliver quality services. 6.Undertaking pro-active on the job training and staff development. Train and Mentor project staff on effective project planning and management methodologies.
CALL CENTER OFFICER
INTRAHEALTH INTERNATIONAL BASED AT RWANDA BIOMEDICAL CENTRE (RBC)
01.2019 - 12.2021
1.Educating the Rwandan population and motivating them to adopt positive behaviors related on improving their health status as well as reducing Maternal child and other related cases. 2.Providing information, guidance and follow up requests related to health, especially very sensitive issues, such as Ebola, Covid 19 outbreak, Malaria, HIV, TB and other related health issues using the RBC 114 hotline and provide timely responses to questions and guidance to clients’ inquiries received through the RBC 114 Call Center. 3.Carrying out supervision, call monitoring, coaching, training and Making Duty reports
SOCIAL AND BEHAVIOUR CHANGE VOLUNTEER
UMURAGE COMMUNICATION FOR DEVELOPMENT (UMC)
01.2018 - 12.2018
1.Provide technical assistance to develop and implement health communication strategies, HIV/AIDS, Malaria, family planning and reproductive education curriculum and prevention programs in all phases from formative research, through design, media and materials production, community mobilization and evaluation. 2.Responsible for sharing best practices in their field of expertise and contribute to the knowledge base through participation in forums and technical networks. 3.Complete detailed strategy write-ups, work plans, and delivers quarterly reports and all other reporting requirements. 4.Work with partners to design communication and messaging content using various platforms such as Facebook, Twitter & Instagram
SUPPORTING PROGRAM COMMUNICATION CONSULTANT
COMPASSION INTERNATIONAL
01.2017 - 12.2017
1. Managing data related with Child Development progress review (CDPR) information into Compassion Connect to help sponsors online and rendering support where it is needed especially in communication activities. 2.Supported in the creation and delivery of communications activities and products such as written content. 3.Supported the designing, developing, reviewing, editing and translating of communication materials.
CALL CENTER AGENT/ SUPERVISOR
MTN RWANDA
01.2009 - 12.2016
1.Identifying and responding to customer needs and related issues especially responding to the incoming and outgoing calls by managing customer service questions and problems efficiently and satisfactorily through providing necessary information, selling a variety of company products and services. 2.To ensure that agents have the knowledge and skills to answer customer problems and responding to their problems quickly and effectively. 3.As a supervisor I was responsible for keeping the agents informed of what is happening in the call center and anything that may have impact on them. 4.As a call center supervisor I was responsible for providing duty reports on various aspects of shift performance to the management. 5.Carrying out supervision, call monitoring, coaching, training, disciplining, and reviewing all agents 6.Promoting sells/securing orders from existing and prospective customers through a relationship-based approach. 7.Visiting customers in the assigned territory market segment to generate new business for the organization’s products/services 8.Keeping abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas. 9.Participating in trade shows and conventions especially the Expo
Skills
- I’m an articulate individual who possesses a friendly and personable approach along with strong time management skills and the ability to listen carefully. - I have a strong entrepreneurial spirit required to work in highly flexible, rapidly changing, ambiguous work environment. Having insatiable energy to produce results and being able to quickly build outstanding customer relationships. - I enjoy working with others and being part of a team as well as being able to take ownership and responsibility of problem solving. I am also driven by success and always looking for my next challenge. - A strong working knowledge of Microsoft applications such as Outlook, Word, Excel, PowerPoint.
Education . Bachelor
Human Resource Management
Mount Kenya University Kigali Campus
05.2011 - 08.2015
Bachelor of Business Management Majoring in Human Resource Management option from Mount Kenya University- Kigali Campus. Additional Training and Certification o Global Ethics and Respectful Workplace Training (Employee 2018) Provided by Intrahealth o Global Workplace Harassment – Employee 2020 Provided by Intrahealth o Ethics and Code of Conduct (2020) Provided by Intrahealth o Monitoring, Evaluation, Accountability and Learning (MEAL) in Emergencies (2020) Provided by Save the Children
Languages
englishfluent
frenchbeginner
More information
immediately
Eastern Province - Kigali Province - Northern Province - Southern Province - Western Province
Kigali
Permanent contract - Fixed-term contract - Temporary work - Internship - Freelance - Cooperative Education Program - Part-time work
19.03.2022
40

Other profiles that may interest you

Profile n°00078940
  • Work experience: More than 10 years
  • Industries: Education, training
  • Education:
    PhD in Educational Administration and Leadership
    AFRICA RESEARCH UNIVERSITY
    06.2018 - 11.2021
  • Languages: English (fluent)
  • Skills:

    EXCELLENT TEACHER OF CHEMISTRY BOTH O LEVEL AND A LEVEL
    LECTURER EDUCATIONAL ADMINISTRATION COURSES
    TEACHER PSYCHOLOGY
    ADMINISTRATOR

  • Profile n°00076910
  • Work experience: More than 10 years
  • Industries: - Education, trainingPublic buildings and works sector, construction
  • Education:
    Teaching
    National university of science and technology (Zim)
    08.2004 - 09.2007
  • Languages: English (good level)
  • Skills:

    Professionalism, hardworking, passion for children

  • Profile n°00078965
  • Work experience: 2 to 5 years
  • Industries: - Airport and shipping servicesGovernment servicesPublic buildings and works sector, constructionSocial, public and human services
  • Education:
    Bachelors degree
    Murang'a university of technology
    08.2016 - 12.2020
  • Languages: English (fluent)
  • Skills:

    Organization of activities in the organization
    ...

  • Profile n°00077132
  • Work experience: More than 10 years
  • Industries: Call centers, hotlinesElectricity, water, gas, nuclear, energyEvent, receptionistFood-processing industryHealth, pharmacy, hospitals, medical equipment
  • Education:
    Secretarial
    CCOSA
    02.1994 - 12.1995
    Public Relations
    LCCI
    02.2000 - 12.2000
  • Languages: English (fluent)
  • Skills:

    Microsoft office, customer care, office administration

  • Request a call WhatsApp X