CV Profile No.58569

 Managing & Maintenance of entire IT Infrastructure & Software assets planning, provides global IT infrastructural support and business‐related services, monitoring, development, systems upgrades and support of all IT Infrastructure including Software  Application Exact ERP application, Microsoft Office 365 Business Premium administration, Microsoft Windows Server 2008‐2012, Central Antivirus Security Server, Microsoft Project, Payroll and HRM, SQL Server. Networking environment i.e., Hyper V, Virtualized Infrastructure, NAS systems, LAN, WAN, VPN, Firewall, Managed and unmanaged switches, Wireless access points, Radio Equipment’s plus Active Directory, Group Policy and Backup Data Storage.  Corporate EPBAX Solution, Digital & Analog Telecommunications devices, VoIP PBX phone systems, Access Control System, CCTV Surveillance & Security Systems (NVR & DVR), Photocopiers and other peripherals.  Technical Support ‐ Provide day‐to‐day technical support and guidance to peers and other end‐users in a diverse, domestic work environment across multiple locations, as needed.  Manage financial aspects of the IT Department, including purchasing, budgeting, and budget Review & Negotiate and administer supplier contracts and service agreements.  Develop and implement the company IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.

 Perform regular installations and updates for IT hardware and software systems.  Provide support for Desktop/Laptop/Tablet/Printer/Scanner/Copier/Internet/ Network/Server/ Firewall/ Wi‐Fi through remote for the smooth functioning of IT systems.  Setting‐up and upgrading computer systems for end users.  Maintain and troubleshoot LAN/WAN connectivity issues.  Provide end user application training as needed.  Identify and resolve technical issues to reduce downtime.  Provide IT support and service to end users.  Monitoring system performance.  Perform routine/scheduled audits of the systems, including all backups  Ensure all IT systems are working efficiently and optimally.  Responding in a timely manner to service issues and requests  Anticipating clients’ needs and effectively addressing concerns related to their issue or resolution.  Participates in project planning and/or facilitates efforts and ensures that assigned orders are accurately maintained and client interactions are documented in accordance with standards and policies.  Consults on the installation of client site software and equipment and coordinates technical support to resolve issues.  Develops and delivers end‐user training curriculum.