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CV Profile No.54289

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Last name : *****
First name : ****
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Email : ******@******
Date of birth : : ********
Nationality : ****
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Profile details

Job category searched
» IT, new technologies
» R&D, project management
» Sales
» Banking, insurance, finance
» Distribution, selling, wholesale
» Import-export business
» Marketing, communication, media
» Telecom
Professional experience . 5 to 10 years
Professional Experience: 
KEY ACCOUNT MANAGER
EFFIA
08.2020 - 12.2020
Contract management of B2B key accounts (companies, administrations ..) & B2C. Management of customer requests and bookings through the CRM Acquiring a thorough understanding of key customer needs and requirements Expanding the relationships with existing customers by proposing solutions Invoicing, payments, refunds and claims Coordination with technical teams, the field and support services Increase brand share by building excellent business relationship with customers Resolve any issues faced by customers and deal with complaints to maintain trust Play an integral part in generating new sales that will turn into long-lasting relationships Regular reports of progress and forecasts to internal and external stakeholders using key account metrics
KEY ACCOUNT MANAGER
ORANGE
09.2018 - 07.2020
Contract management of the key accounts B2B client portfolio Developing a complete understanding of key account needs and requirements Helping the customer in the project implementation Developing a solid and trusting relationship between major key clients and company Resolving key client issues and complaints Expanding the relationships with existing customers by proposing solutions Play an integral part in generating new sales that will turn into long-lasting relationships Regular reports forecasts to internal and external stakeholders using key account metrics Anticipating key account changes and improvements Managing communications between key clients and internal teams
COMMERCIAL & MARKETING ASSISTANT TRAVEL RETAIL EMEA
L'OREAL
08.2017 - 09.2018
Customer account management & shop supply management EMEA airports on SAP Process implementation to optimize brands integration Invoices management Assets creation & management : planograms, Retail Guidelines, visual merchandising... EMEAI Sell In/Sell Out performance analysis, monitoring & update 360° plans & presentation of the new products with the different poles: Supply Chain . Retail Design, Finance, Education Sales Team, Marketing & Commercial, Zones & Field Follow-up of Roll Out and the opening of points of sale Analysis of brand performance by evaluating performance
INSURANCE OPERATIONS COORDINATOR
EUROP ASSISTANCE
12.2016 - 06.2017
Welcoming beneficiaries and identifying their request Analyze the situation and propose solutions in accordance with the banking contract Coordinate insurance & assistance actions with a network of service providers and partners Creation, management and follow-up of insurance files Contribute to the achievement of the client satisfaction and productivity goals of the service
ASSISTANT TEAM MANAGER
HSBC BANK
09.2014 - 09.2016
Project management Management of quantitative and qualitative KPIs Process optimization and creation of training assets Creation and management of requests for access to internal applications
Skills
GLOBAL STRATEGY • Global business strategy • Geopolitics and economic stability • Cross-cultural management • Global risk management • International project management BUSINESS INNOVATION • Digital brand management • Big data and analytics • Digital marketing • Mobile marketing • Cross-cultural marketing INTERNATIONAL DIGITAL MARKETING • SEO, digital advertising and marketing analytics • Demand generation for e-commerce and omnichannel execution • Fintech, financial engineering and banking innovations • UX design and online experiments INTERNATIONAL TRADE • E-commerce • Global supply chains • Import export • Business and consumer law • Business negotiations INTERNATIONAL FINANCE FOR BUSINESS DEVELOPMENT • Business plan and funding • Budgeting and performance reports • Managerial accounting • Trade and taxation • Business simulation
Education . Master
INTERNATIONAL BUSINESS MASTER DEGREE
LEONARD DE VINCI BUSINESS SCHOOL
09.2018 - 07.2020
GLOBAL STRATEGY • Global business strategy • Geopolitics and economic stability • Cross-cultural management • Global risk management • International project management BUSINESS INNOVATION • Digital brand management • Big data and analytics • Digital marketing • Mobile marketing • Cross-cultural marketing INTERNATIONAL DIGITAL MARKETING • SEO, digital advertising and marketing analytics • Demand generation for e-commerce and omnichannel execution • Fintech, financial engineering and banking innovations • UX design and online experiments INTERNATIONAL TRADE • E-commerce • Global supply chains • Import export • Business and consumer law • Business negotiations INTERNATIONAL FINANCE FOR BUSINESS DEVELOPMENT • Business plan and funding • Budgeting and performance reports • Managerial accounting • Trade and taxation • Business simulation
BACHELOR DEGREE INTERNATIONAL BUSINESS
PPA BUSINESS SCHOOL
09.2016 - 09.2018
• International Negotiation • Project Management • Financial Markets • Data Analysis • Marketing & Consumer behavior studies • Business Law • European Economy & Institutions
Languages
englishfluent
frenchnative
spanishgood level
More information
immediately
Eastern Province - Kigali Province - Northern Province - Southern Province - Western Province - International
Noisy Le Grand
Permanent contract - Fixed-term contract - Temporary work - Internship - Freelance - Cooperative Education Program - Part-time work
03.04.2021
89

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