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CV Profile No.42567


Contact this profile for a recruitment
Last name : *****
First name : *******
Phone : +2***********
Email : ******@******
Date of birth : : ********
Nationality : ****
Address : *********************

Attached CV :

Profile details

Job category searched
» Management
» Services
» Tourism, hotel business and catering
Professional experience
2 to 5 years
» Call centers, hotlines
» Event, receptionist
» Services other
» Tourism, leisure activities
Professional Experience: 
11.2015 - 03.2018
Travel Advisor/Customer Care Agent
Jumia Travel
1. Booked flight tickets, reserved accommodation and organized car transportation for tourists. 2. Explored and studied different travel destination options. 3. Researched new destinations, travel prices, customs and weather conditions and advised clients accordingly. 4. Suggested suitable travel options that best -suited clients' needs. 5. Planned and organized travels. 6. Collected booking payments from clients. 7. Dealt with occurring travel problems, complaints, or refunds. 8. Entered data into our software and maintained client files. 9. Attended travel seminars to remain updated with tourism trends and I also attended to clients’ queries through telephone calls, emails and live chats.
12.2013 - 11.2014
Customer Service Representative
Viportal Incorporation Limited
1. Answered clients’ queries and telephone inquiries from customers. 2. Filed and kept clients’ data; in hard and soft copies. 3. Assisted other staff with their inquiries. 4. Performed all other roles as was assigned.
Customer Service and problem solving skills, Front Office Management Travel Consulting and Reservations Tourism Management Administration Phone Etiquette and communication skills and ICT Competence
09.2010 - 12.2013
Technical University of Kenya
Diploma Technology in Tourism and Travel Management
02.2003 - 11.2006
Secondary School
Gatura Girls' Secondary School
Kenya Certificate of Secondary Education (KCSE)
More information
Kigali Province - International
Place of residence : Nairobi
Permanent contract - Fixed-term contract

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