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Profile details
Job category searched
» Management
» Services
» Transport, logistics
» Airport and shipping services
» Government services
» Services other
» Tourism, leisure activities
» Transport, logistics, postal services
Professional Experience:
Consular Assistant
US EMBASSY KIGALI
06.2014 - 06.2014
This course main focus was to handle many customers and how do you take care of the angry customers who come to you for different services.
How to prioritize your work and make good decisions when dealing with customers.
What are the skills needed as an employee, when dealing with customers, such as patience, product and company knowledge, communication,time management, creativity, positivity, attentiveness.
Travel Assistant
US Embassy Kigali
01.2009 - 08.2012
Support all Embassy Staff, whether preparing travel authorization, travel advance, request for official ticket or personal one.
Protocol for all the incoming new direct hire coming to post for the first time or those leaving post, assisting all the incoming VIP; US Ambassadors, Senators, movie stars etc.
Attending different meetings, whether it is for the incoming visitors who need assistance with hotels and city tour.
Negotiating better prices and reliable travel agency in Rwanda.
Skills
Customer services
Time Management
Able to Prioritize
Able to resolve issues
Leadership
Volunteering to help others
Team Player
Able to make good decision when necessary
Education . Bachelor
Public Administration
Kigali Independent University
03.2004 - 11.2008
Administration.
Public and Non-Profit Budgeting.
Constitutional Foundations of Diplomacy.
Environmental Problems.
Government Organization.
Intermediate Decision Making.
Issues in Public Administration.
Legislative Process.
Improving Performance Leadership workshop
US Embassy Kigali
10.2011 - 10.2011
Leadership Roles
Skillsets Of A Leader
Management Skills
Everyday Life Leadership
Skills Development
Team Building
Vision Sharing
Game Plan Development
Travel Policy and Regulations training
US Embassy South Africa
08.2009 - 08.2009
This training was mainly focused on the rules and regulations that we need to follow when preparing travel authorizations for our own staff, when traveling abroad on official mission of the US Government.
How much are you supposed to give to an employee for the days he will spend while on his/her trip example; US, France etc
How do you calculate the travel advance to give to any employee traveling abroad or outside the city on official mission.
Languages
english›fluent
french›good level
More information
immediately
Kigali Province - International
Kigali
Permanent contract
07.09.2020
88
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