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CV Profile No.28439


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Last name : ****
First name : ******
Phone : +4***********
Email : ******@******
Date of birth : : ********
Nationality : *****
Address : **********************************************************

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Profile details

Job category searched
» IT, new technologies
» Management
Professional experience
5 to 10 years
» Associative activities
» Education, training
» IT, software engineering, Internet
» Marketing, communication, media
Professional Experience: 
Since 01.2020
Media and Communications Officer
Darfur Fur Community Organization
* Direct processes surrounding development and management of various annual reports and content creation of social media accounts/website. * Engage in analysis, design, and publishing of information to effectively maintain media database. * Collaborate cross-functionally and aid in strategic communications, document distributions, media activities, and networking with other organisations. * Oversee functions involving training of subordinates to enhance IT and soft management skills. • Participated in external engagements and presented organisation at numerous outreach events. • Led and run a workshop on importance of communication skills at workplace. • Trained organization members on IT skills and soft management skills
08.2018 - 01.2020
Oversaw activities relating to smooth and efficient delivery of relevant information for analysis. Offered on-going support in organising meetings and scheduling calendar as well as various administrative tasks. Ensured utmost accuracy and timeliness in preparation and distribution of meeting minutes, notes, forecasting results. Headed processes involved in visualising, analysing, and processing recommendations. Led training and orientation relating to new IT systems. • Devised, developed, and leveraged various data management tools across organisation. • Organised ICT skills training sessions for five staff members to improve overall performance. • Collected, organised, analysed, and stored data to facilitate relevant personals. • Designed and continually updated organisation systems for optimised efficiency. • Run a workshop on knowledge management to improve workers’ performance and satisfaction level to 85%.
02.2014 - 08.2017
Stock Control Assistant
Managed all facet surrounding orders receiving, stock counting, and updated stock availability leveraging PocketOffice. Proficiently uncovered anomalies and proposed abreast solutions to resolve stock discrepancies. Planned and conducted regular stock takes/counts on products, warehouse and shop floor to discover any gap scan, discontinues, shortages and shrinkage. • Trained and educated team members on technical issues and increased performance as well as met and exceeded company targets. • Attained Green performer of the year 2016 for delivering excellent team support, consistency, and customer satisfaction with over 90% positive feedback.
04.2014 - 10.2015
IT Service Manager
DataWest Computer Solutions
Administered overall functions involving IT and computer systems. Competently engage in computer diagnosis, repairing, hardware set-up/updates and configuring software/drivers. Ensured efficient delivery of on Desk IT support for customers at sales desk and over phone technical support. Designed, developed, and deployed various sales oriented KPIs to track, monitor, and evaluate performance. • Supported clients’ needs via offering cost-effective innovative solutions. • Devised and installed a system to manage repair list, inventory, invoices, and orders. • Established and maintained professional relations with technology, software, and security vendors
01.2012 - 02.2014
Electrical Technical Advisor
Acknowledged and competently resolved complex queries/complaints both in person and over phone. Oversaw processes involved in scheduling repairs and returns via engaging with manufacturers/suppliers. Trained and educated team members on technical issues to increase overall performance. Led activities verifying accuracy of orders in system. Technically answered customer questions leveraging update knowledge of IT products and trends across market. • Educated customers on products and service offerings. • Delivered exceptional customer service to differentiate and promote brand. • Verified the accuracy of orders from customers in the system. • Achieved the best customer service assistant award in 2014. • Optimised departments’ sales goal by 18% compared to 12% in previous year
 Fluent and multilingual  Knowledge Management, IT support, Administration & Customer service skills  Experience of working in a busy and fast paced environment  Able to perform quality work within deadlines  Competent in Microsoft applications.  Networks design and modeling  Computer System & Programming (C, C++)  IT support, SAP ERP, SAP HANA
09.2017 - 09.2018
MSc Management Information Systems
Coventry University
MSc Management Information Systems, Coventry University a full time taught course that combined management of information systems and technology aspects of business and bridging the gap between technology and management Modules Included: • Innovation and knowledge management • Future Informatics • IT Strategy • Enterprise systems - SAP ERP • Big Data leverage- SAP HANA • Decision Support Systems (DSS) • Decision Support Systems (DSS) • Research Methods for Computing • Business Simulation • Global professional development • Project: The impact of knowledge management on organizational performance.
01.2018 - 07.2018
Strategic Leadership
Chartered Management Institute - UK
To develop practical leadership skills to critically evaluate and develop solutions to complex, inter-related, multi-faceted issues that you will experience in organisations and Businesses.
01.2018 - 07.2018
Professional Consultancy
Chartered Management Institute - UK
Chartered Management Institute - UK
hindigood level
More information
Eastern Province - Kigali Province - Southern Province - International
Place of residence : Birmingham
Fixed-term contract - Temporary work

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