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Welfare Officer

Published on 24.06.2022


Website :
Industries :
Public buildings and works sector, construction
Real-estate, architecture, town planning
Services other
Social, public and human services
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The Cooperative Property Company is a socially responsible housing company that provides high standard accommodation for the social and... read more

Job Ad & Profile Description

Position : Welfare Officer

The Cooperative Property Company is hiring a full-time Welfare Officer who will be responsible for providing our tenants in the United Kingdom with regular welfare checks to assess their wellbeing whilst also developing a meaningful and professional relationship to help them thrive in our homes. The Welfare Officer would also be responsible for supporting the Wellbeing & Development Officers/Housing Support Officers to engage the tenants with external agencies that will help them improve in the areas highlighted in their support plan.

This position requires a candidate with a proven customer service track record, especially in the hospitality and housing sectors. We are looking for someone who is self-motivated, result-oriented and committed to our clients. The candidate must also have impeccable communication (oral and written) skills, a high level of emotional intelligence and a solid understanding of phone etiquette and complaints management. You should enjoy working in a fast-paced, dynamic environment and be effective in handling multiple tasks simultaneously.

The ideal candidate must be resident in Rwanda or willing to relocate to Rwanda on short notice.

Primary Responsibilities

  • Provide regular remote welfare checks on tenants in the UK (Video and voice calls)
  • Record and report maintenance queries raised and refer to the maintenance team
  • Liaise with external support agencies who are working with the tenants i.e., therapist
  • Provide administrative support to Wellbeing & Development Officers/Housing Support Officers with support plans, group sessions etc.
  • Ensure that all service users files are up-to-date
  • Conduct detailed assessments of prospective service users

Required profile for job ad : Welfare Officer


  • 2-5 years of relevant work experience in customer service.
  • Experience in B2B customer service delivery is an added advantage
  • Bachelor's degree or advanced diploma in social sciences or related field
  • Strong track record of customer complaint management and resolution 
  • Superior communication skills, both oral and written
  • The ability to work and thrive in a fast-paced, rapidly changing work environment
  • Organised and proactive
  • Competence in Microsoft Office Suite

Salary: 500,000 RWF

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Job criteria for job ad : Welfare Officer
Job category :
Secretarial work, assistantship
Industries :
Call centers, hotlines
Marketing, communication, media
Secretarial work
Services other
Social, public and human services
Employment type :
Permanent contract
Region :
Eastern Province - Kigali Province - Northern Province - Southern Province - Western Province
City : Kigali
Experience level :
2 to 5 years
Educational level :
Spoken language :
Number of Position(s) : 5

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