Technical Engineer

We are looking for a Technical Engineer.

Missions:

• Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue;
• Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation steps;
• Escalate complex or atypical cases to higher-level technical support as needed;
• Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases;
• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.

Qualifications:

• Proven work experience with technical/IT or technical proficiency is required;
• Passion for solving complex technical issues;
• A customer-centered individual who takes initiative and exceeds expectations;
• Professional fluency in English is essential, both written and spoken.

What we offer you:

• Personal and professional growth in a global company
• Annual salary review based on performance
• Premium medical insurance coverage
• Opportunities to acquire new skills and earn industry-standard certifications
• Subsidized transportation package (depending on shift)