Retail Representative

About Yellow

• Yellow’s goal is to build an enduring business that makes life better for our customers and creates great lives for our team.
• We provide solar-power electricity solutions and financed smartphones which makes these life changing products affordable to bottom of the pyramid households and individuals.
• Our story is simple- we want our customers to enjoy a better life with energy in their home with a financed solar system, internet all the time with a financed smartphone and afford them opportunities through an ecosystem of digital and financial services.
• BUT NOW… We have launched a new business model and we need incredible team members to exponentially GROW and impact 10 million customers by 2030! What are we launching?
• We want to become the biggest smartphone financing company in Africa.
• We form partnerships with smartphone merchants based on value and trust. Our model is simple: we pay the merchant a cash price and the customer pays back Yellow over a 6 month or 12 month period. The customer takes a phone home on the same day however should they not meet their payment, their phone will lock.
• We use incentives and our technology to ensure every stakeholder understands the need for the full loan to be repaid.

What will you be doing?

• Yellow will equip you with the tools and support.
• You will succeed in this role if you have strength or interest in being confident and enthusiastic with new customers.
• You should have a curious and creative mind, be eager to learn and build on your business acumen, as well as being able to address matters with pragmatism and practicality.
• You will be required to attend to walk-in customers in-store, perform risk assessments, meet sales and collection targets, provide sales and customer support, educate each customer, ensure customers understand the loan and smartphone and generate new customer leads.
• You will report to and work together with a Merchant Business Owner (MBO) who will manage all the merchant stores.
• As a team, you will ensure that each merchant store is serviced and all new and old customers are educated and understand the importance of repaying their smartphone loans.