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Head of Service Delivery - CU MTN South East

Published on 15.01.2022


Website :
Industries :
IT, software engineering, Internet
Electric, electronic, optical and precision equipments
Services other
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Job Ad & Profile Description

Position : Head of Service Delivery - CU MTN South East

About This Opportunity

Ericsson is looking for Head of Service Delivery for Digital Services based in East Africa. This role will be accountable for handling sophisticated and/or large programs, leading its program teams and working with key customer contacts from its early pre-sales to delivery conclusion phases manly in telecom area!

What You Will Do

  • Develop and execute on delivery strategy/processes from pre-sales to realization.
  • Steer planning, forecasting, dimensioning and optimization of delivery based on business needs for programs.
  • Responsible for the delivery of services (scope, cost, quality, time, and customer happiness) within Consulting & System Integration from sales to delivery phase. Leading project and program activities in the analysis, planning, establishment (execution), realization (execution), handover (execution) and conclusion phases.
  • Assist and provide ITC SME knowledge for engagement and sales teams with regards to delivery methodology, cost, scope, and risks of ITC activities and accurate alignment of customer requirements.
  • Manage and retain highly empower people in teams with varied strengths and geography, and matrix capacity – including definition of teams, interviewing, and selecting process.
  • Evaluate and lead third party relationships to ensure that margin levels are met and that the business case is being realized
  • Responsibility to assemble add-on sales into client environments and develop and maintain positive customer relationships
  • Identify and address the end-to-end implications of changes either in IT, network, operations, services or business models and creative corrective actions to preserve or improve program goals.
  • Optimal build and lead key internal & external partners including the customer C-Level – articulates themselves well and able to have compelling arguments with the customer.
  • Identifying add on sales/opportunities and supports the account manager from a solution & delivery perspective.

Addition to the above responsibilities, the Program Manager provides support and shares their expertise during customer engagement activities & supports the organization during the RFP process and responsible for

  • The overall solution
  • The overall cost estimation
  • The delivery model (mix of on-shore, near-shore and off-shore resources)
Required profile for job ad : Head of Service Delivery - CU MTN South East

You will bring

  • 10 + years of experience, from within the Telco/Systems Integration Industry (consulting or Systems Integration) on driving IT SI transformation programs or projects of high complexity
  • Bachelor’s degree, preferably in a science, business, or telecommunications subject area.
  • Current PMP certification or is actively pursuing professional project management certification (PMP), recommended to be complete within 1 year
  • Good Knowledge on eTOM framework and ITIL
  • Must have consistent track record in leading IT / Telco type of Integration Engagements, at least 5 years leading sophisticated SI-Projects/Programs.
  • Ability to transform customer requirements and expectations at a high level into a solution that Ericsson can realize as a customer engagement.
  • Ability to lead a team of project managers, solution architects, integration engineers who can be in virtual/remote locations depending on the defined delivery model. This is key to maintain a highly motivated team
  • Highly developed solid understanding of business process, including tender and sales
  • Excellent Consulting skills with a consistent record as customer focused Senior Consultant.
  • In depth knowledge of the telecom industry, including a thorough understanding of economic/ commercial/political issues affecting the industry.
  • Excellent Leadership abilities validated through line manager or other comparable positions.
  • Demonstrable ability to drive team engagements in a tough and time sensitive environment.
  • Results oriented. Able to work independently and take a logical and orderly approach to analyzing problems, prioritizing work and planning actions.
  • Solid ability to communicate effectively at the senior level; must have outstanding communication skills to influence others and meet deadlines while building positive relationships both internally and externally.
  • Steering up-sales opportunities
  • Mentoring the team, to interact with them and to support them in their professional growth, and to identify and recognize talents.
  • Supporting asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology
Job criteria for job ad : Head of Service Delivery - CU MTN South East
Job category :
IT, new technologies
R&D, project management
Industries :
Electric, electronic, optical and precision equipments
IT, software engineering, Internet
Services other
Employment type :
Permanent contract
Region :
Eastern Province - Kigali Province - Northern Province - Southern Province - Western Province
Experience level :
More than 10 years
Educational level :
Number of Position(s) : 1

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